ONONIWU CHIAZOKA ROSELINE

Dedicated and results-driven customer service professional with a proven track record in delivering exceptional customer service, optimising organisational productivity, and ensuring seamless administrative operations.

Roseline is a transformational customer service leader with five years of experience driving exceptional customer experiences, leading high-achieving teams, and implementing service excellence strategies at the organisation. She is a lioness of the University of Nigeria, Nsukka, and holds a Bachelor of Science in Political Science. She’s passionate about putting people first and specialises in designing and managing scalable support operations that boost customer satisfaction, loyalty, and retention.

With the use of cutting-edge technologies, data-driven decision- making, and a strong dedication to ongoing development, Roseline has a proven track record of revolutionising customer service departments. Renowned for creating and executing effective processes, cultivating solid stakeholder connections, and driving initiatives that enhance organizational success, she is passionate about fostering a culture of empathy, accountability, and responsiveness.